Terms & Conditions

Welcome…….

… to Nottingham City Guitars website. If you continue to access, browse & use the website you agree to comply with & be bound by the terms & conditions of use. Nottingham City Guitars (also referred to as We, Our or Us) can be contacted by post at 7 Woolpack Lane, Lace Market, Nottingham, NG1 1 GA, United Kingdom or by email to andy@nottinghamcityguitars.com. You must ensure you receive a receipt from us for all communications.

Content of the website pages is for your general information & use only, it is subject to change without notice by us.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the content, information, products or materials found or offered on this website for any particular purpose. You fully acknowledge that all such content, information, products or materials may contain inaccuracies or errors and we expressly exclude liability for all such errors and omissions to the fullest extent permitted by law. You acknowledge that we cannot guarantee the security or privacy of the website and any information provided to or taken from the website by you.

You agree to be fully responsible for and fully indemnify us against all claims, liability, damages, losses, costs & expenses, including all fees suffered by us arising out of any breach of the conditions by you or any other liabilities arising out of your use of the website or use by any other person accessing the website though your hardware or accounts.

We reserve the right to withdraw, modify or change the website and terms and conditions without notice to you or any third party. We shall not be liable to you for any loss or damages resulting in changes to the website. It is your responsibility to check all terms and conditions before using the website to determine if there have been any changes.

We may provide links to other websites or resources. You fully acknowledge that we are not responsible for the content directly or indirectly of any external link we accept no liability whatsoever for any loss or damage, material or otherwise, for your use of any external link or website accessed through our website. You may not create a link to this website from another website or document without our prior written consent.

This website contains material which is owned by or licensed to us, including but not limited to the design, layout, look, appearance, graphics and products manufactured or assembled by us. Reproduction of any such items or elements is prohibited. The website and products referred to are copyright to Nottingham City Guitars.

All trademarks and names used on this website which are not the property of the operator are acknowledged on the website.

Not withstanding any other provision in the Conditions nothing shall limit your rights as a consumer under English Law.
The terms, conditions, sales and service will be exclusively governed by English Law irrespective of the domicile of the claimant. If any dispute cannot be resolved between parties concerned this must first be referred to an independent arbitrator for determination before issuing Court proceedings.

Privacy Policy

The consumer’s privacy is of utmost importance to us. We collect information from a variety of sources including from direct customer contact with us and third party resources.

We do not disclose customer information to any third party. We only use collected information, such as email addresses, to inform you of information, products and services we think may be of benefit or interest to you. We do not store customer financial information electronically unless we trade with you on a regular basis. If requested by you we will remove your email address and any other stored information we hold.

Workshop Terms and Conditions

Nottingham City Guitars Ltd (NCG) aim to deliver a quality professional service to all our customers. The following workshop repair and service Terms and Conditions may be subject to change at any time :

1.1 When using Nottingham City Guitars Ltd. (NCG) services the customer acknowledges and indicates their acceptance of these Terms and Conditions.

2. Instrument Drop-off / Collection

2.1 All instruments are to be brought to and collected from the workshop by the customer unless otherwise agreed.

2.2 When an instrument is ready for collection, the customer will be contacted by telephone or e-mail (as specified by the customer).  A mutually convenient time for collection can then be agreed. Unless agreed otherwise agreed instruments will not be released until all charges due have been paid in full as detailed below.

2.3 Any instruments sent by courier for service or repair must be properly packed and include customer details and a full description of the fault.  Shipping and packing charges for the delivery and return are to be paid in full by the customer.  NCG are not responsible for the condition of instruments delivered by courier. Any instrument sent without prior agreement will not be accepted and returned to the customer.

3. Quotations, Estimates and Charges

3.1 For routine service and repairs NCG works on a fixed price guide.  Customers will be charged for replacement parts and labour at the standard rates as set by NCG (please see Website for Price Guide) www.nottinghamcityguitars.com Website Price Guide costs are subject to change by NCG at any time without prior notice.

3.2 The quoted prices assume the instrument is delivered in good working order and complete, other than the necessary identified elements of repair quoted by the customer. Unless agreed otherwise cost of consumables and strings is not allowed for in the quotation and will be charged in addition. Unless agreed otherwise we do not re-fit or return old strings to the customer.

3.3 NCG may request a deposit against any repair.

3.4 The quoted charges do not include carriage delivery costs import duties or taxes for spare parts specifically procured for the work.

3.5 Quotations are issued subject to the reasonable availability of any necessary components.

3.6 Where a fixed price quotation cannot be provided an estimate of the likely charges will be offered as soon as any diagnostic work has been completed. This may be subject to change as work progresses. Work may be suspended pending the receipt of further instructions.

3.7 If the revised estimate is rejected or additional parts are no longer available the customer will be liable for full payment of all work undertaken.

3.8 When an estimate has been provided but no reply is received by NCG within one calendar month it will be assumed that the estimate has been rejected.

3.9 Where the customer was informed the project is beyond economical repair, or where the estimate has been refused, the customer and NCG will agree a mutually convenient time for the customer to collect the instrument. If the instrument is not collected within six calendar months, the title to the instrument will pass to NCG who shall be free to dispose of the instrument and recover costs from the proceeds.

3.10 The customer must inform NCG in writing if their contact details change.

4. Payment

4.1 All payments, unless otherwise agreed, are to be paid on or before the instrument is collected from NCG. Instruments will not be released until full payment has been received in cleared funds. Payment to be by cash, credit or debit card or bank transfer.

4.2 Unless otherwise agreed, any instrument not paid for and collected within six calendar months from date of receipt will be sold or disposed of and costs due to NCG recovered from the proceeds.

5. Diagnostics

5.1 Should an instrument require testing to identify the cause of a problem it may be necessary to fit new parts, the cost of these parts are to be paid by the customer.

5.2 At the end of the diagnostic phase the customer will be advised of likely charges.  If the customer decides not to continue with the repair then NCG will return the instrument in a similar condition to receipt. 

6. Repair and Intermittent faults

6.1 NCG make all reasonable efforts to service or repair the instrument and to remedy any faults as reported by the customer. Any repair is subject to the availability of the necessary parts.

6.2 NCG will fit appropriate quality spare parts to the instrument as required. Supply and brand of parts may vary and not match the original. If matching original or branded replacement parts are required this is to be advised and agreed by the customer in advance.

6.3 Intermittent faults can be difficult to isolate. Work is only accepted on the understanding there is no guarantee of a successful outcome. Should a fault re-occur then work will only continue at the customer’s request and further expense.

6.4 Where agreed NCG will fit customer’s own parts. Full appropriate instructions are to be supplied by the customer for the parts, such as wiring diagrams.

6.5 Unless agreed otherwise repair costs do not include making good instrument finishes. 

7. Completion Times

7.1 NCG aims to repair, test and return instruments as quickly as possible. When an instrument is received for repair NCG will give an indication of the time required to complete the work.  This may be extended due to unforeseen factors. If, within this period the customer cancels the repair, the customer is liable to pay the costs of all wok undertaken and all parts ordered, whether fitted or not.

7.2 NCG will endeavor to meet urgent needs of the customer however strict deadlines for completion of work will not be agreed to.  NCG will not be liable for non-availability of the instrument or instrument hire costs.

8. Loss / Damage Liability

8.1 All instruments will be treated with the utmost care and consideration.  In any instance of loss/damage, liability will be limited to the value of the specific instrument on a like for like basis. NCG will not be liable for value of celebrity endorsement, existing damage, wear or tear or defects. Unless agreed otherwise NCG’s maximum liability will be limited to £ 2000 for any one instrument.

8.2 All instruments must be deposited with an appropriate hard or soft case for protection on NCG premises. All straps must be removed from instruments and any valuables from cases before depositing for repair as no responsibility will be accepted for their loss.

8.3 it is not possible to establish conclusively the prior existence of a mark, no responsibility can be accepted for dents, bumps or scratches to instruments.

9. Warranty

9.1 NCG guarantees that any repair undertaken shall be free from defect in material and workmanship for a period of twelve months after collection or delivery of the instrument to the customer.

9.2 This warranty does not cover any faults not previously reported by the customer or any new faults developed during the warranty period.

9.3 The warranty excludes strings, batteries, adjustment to moving parts, wear and tear, physical damage due to incorrect use or misuse and any damage due to unauthorised repair or attempted repair change of strings or string gauge.

9.4 Any new components sourced and fitted by NCG will be guaranteed for twelve months, excluding strings.  Parts supplied by the customer are not guaranteed.

10. Exclusions

Every precaution is taken with instruments entrusted for repair. However there are inherent problems with repair and replacement of certain parts. NCG will attempt to minimise all such likely damage but will not be liable for the following:

  • Damage to finishes where masking is required. NCG only uses high quality low-tack tapes but will not be liable for damage caused by masking tape.
  • Instrument finishes can fuse parts together resulting in chipping on removal.
  • No responsibility will be accepted for chipping of lacquer around the nut during the course of removal or replacement. No responsibility will be accepted for damage arising from stud extraction.
  • “Plastic” parts often shrink and deform over time and cannot be removed without damage occurring.
  • NCG will not be liable for damaged caused where components have been glued, such as knobs & switch tips, altered or assembled contrary to manufactured standards. NCG will not be liable for damage caused by removal of worn, fused, glued or corroded parts. We always use the correct tools but occasionally stud and screw extractors and / or the application of heat is required to complete a repair.
  • NCG will not be liable for damage to finger boards or bindings on removal of frets.